Communications and call-recording addendum

Communications and call-recording addendum

Draft for review. Customer-specific provider, recording settings and applicable notices must be confirmed before release.

Schedule D Paid texting and ordinary calls

The package’s $5, $15 or $35 monthly credit is shared once per company across ordinary calls and SMS/MMS. Ordinary call costs consume it first; SMS/MMS uses the remainder. Unused credit expires at month end. Portal messages are not carrier texts. Trial texting follows its separate hard limit in Schedule B.

After paid communications activation and separate acceptance, Customer and its permitted users may continue texting after the credit is exhausted. There is no Key Managing message-count cap or default dollar cap. A displayed estimate or informational budget does not stop charges. Ordinary call overages retain their separately agreed budget. Registration, throughput, recipient consent, opt-outs, fraud controls and availability still apply.

The ordinary communications usage charge is the greater of zero or verified ordinary calling plus SMS/MMS provider cost minus the included credit, with no Key Managing usage markup. SMS is billed by provider-charged parts in both directions; long texts and emoji can use multiple parts. MMS and carrier fees count. Provider-billed failed deliveries may cost money. An internal retry or duplicate report is not a second charge. Current reference rates and applicable fees must be disclosed before acceptance; a changed fee schedule requires renewed acceptance.

Usage is billed monthly after reconciliation. Each invoice identifies the original service period, usage, costs, credit and amount due. Delayed charges must account for credit already used and cannot be charged twice. Automatic collection requires a separately authorized payment method and at least 10 calendar days’ emailed notice. Number rental, campaign registration, taxes and expressly selected recording, transcription or receptionist services require separate disclosures and authorization.

The separate texting consent is: “I authorize my company and its permitted users to incur SMS/MMS charges after the included text-and-call credit is used. I agree to monthly billing after use at verified provider cost, with no Key Managing message-count cap or default dollar cap for texting.” Stop future service through Billing or support; previously authorized usage, including documented delayed provider charges, remains payable. This authorization does not activate tenant rent collection or purchase other services.

Consent, recording and access

Customer must have the legally required basis and consent for each message type and recipient, identify the sender appropriately, respect opt-outs and do-not-contact restrictions, and retain necessary consent evidence. Permission to store a telephone number does not by itself authorize marketing, automated calls or an AI voice. Transactional communications must not be used to disguise marketing. Stop prohibited contact promptly when a recipient revokes consent.

Recording, transcription and AI voice features require separate activation. Before use, Customer must determine the requirements for all relevant locations and provide the necessary notices and obtain the necessary consent from participants. A general acceptance of these software terms does not supply a resident’s recording consent. If required consent is absent or uncertain, do not record or use the restricted feature. Carrier registration and throughput limits still apply even where Key Managing imposes no paid texting count cap.