01
A message arrives
A resident uses the portal, a company-specific reply address or an approved intake channel.
Key Communications
Every conversation,
connected to the work.
A professional communication inbox for resident questions, maintenance updates, owner follow-up and vendor coordination—without forcing every person into a different website.
Communication routing is a product plan. Provider setup, sender verification and company activation are required before live sending.
Company inbox
CQR Management
Repair request
Alex Morgan · Unit 3B
Rent question
Jamie Lee · Unit 12
Vendor update
Northside Plumbing
How it would work
One secure workspace. The right view for every role.
02
It reaches the right company
The company, property, unit and contact are matched before the item enters the communication inbox.
03
The team takes action
Create a work order, assign follow-up, add an internal note or prepare a reviewed reply.
04
Key Managing sends and records
Approved outbound email uses a verified sender. Delivery events and replies stay with the related record.
The URL model
Simple by default. Branded when it earns its place.
The safest first version is one Key Managing sign-in with company and role routing behind it. Separate tenant subdomains add certificates, cookies and support complexity without improving the resident experience.
Recommended default
clients.keymanaging.com/login
After sign-in, the person sees the correct company and role—administrator, employee, owner, resident or vendor.
Optional branded access
cqrmanagement.keymanaging.com
A verified branded address can be an Enterprise setup option. A separate tenant.cqrmanagement… site is not needed; role-based access keeps the model clearer.
How email sends
Verified sender in. Delivery evidence back.
Verified sender
Key Managing or the company verifies its sending domain before live email is enabled.
Permission and purpose
Transactional messages are separated from marketing, and the company controls who may send.
Reliable delivery trail
Provider acceptance, delivery, delay, bounce and complaint events update the message record.
Private content stays private
Sensitive records live in the authenticated portal; email can point the recipient back to the secure workspace.
What each company receives
- A company communication inbox with assignments and internal notes
- A company-specific reply route so incoming replies return to the right workspace
- Conversation history connected to the resident, owner, vendor, property or work order
- Delivery status that says accepted, delivered, delayed, bounced or complained—not a misleading “sent”
- Optional verified company branding after domain and sender checks
People keep one identity
A resident, vendor or owner uses their own secure account. The company decides what that role can see and do.
Plan the connection
Bring your current email and resident workflow.
We will map the sender, reply route, company roles and work-order handoff before anything is activated.